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Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Develops in-house invitation lists for special events and other significant hosting events. Achieves departmental sales and growth goals. Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business. Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. Highly knowledgeable of Credit procedures, if applicable. Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages assists with special requests. Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business.

Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Ĭlick HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.

We’re always looking for talent that believes in having fun.

L'auberge casino lake charles la careers